Cancellation Policy

We require at least 24hrs notice to be given when cancelling a ride/trek. Payment made can then be used for a future booking. At least 48hrs notice is required for a full refund (less an admin fee of £5.00). In the event of 48hrs notice not being given, then there will be no refund. This will also apply if you fail to attend a booked session.

 

Some circumstances may require the cancellation of ride bookings to be made by Preseli Pony Trekking due to situations beyond our control, normally in the event of Health & Safety issues such as adverse weather conditions (Thick fog or Gale force winds). Preseli Pony Trekking will endeavour to give as much notice as possible and every effort will be made to inform the booking contact. If Preseli Pony Trekking cancels the session, the amount paid will be transferred to another session, no refund will be given.